Effective date: August 18, 2026

Thank you for shopping with Ole Grapevine Cigar & Tobacco Shop. This Return Policy explains when we accept returns, how to request one, and what refunds look like. Because we sell tobacco products, some items cannot be returned once they leave our humidity-controlled shop. We may update this policy at any time.

How to start a return

Returns must be requested by email within 30 days of the purchase date. Write us at returns@grapevinecigarshop.com with your order number, the items you want to return, and a short note about why. We will reply with a pre-authorization before you mail anything back.

Please wait for that confirmation. Items sent back without pre-authorization may be refused or may have a 50% restocking fee taken from any refund.

Cigar boxes, bundles, and tins

• New, unopened boxes, bundles, or full tins may be eligible for a refund of the product price, minus original shipping.
• If a box, bundle, or tin arrives unopened but visibly damaged, email us within 72 hours of delivery at returns@grapevinecigarshop.com. Include your order number and photos of the outer packaging, the product, and any damage. Waiting longer may mean we cannot accept the return.
• If more than one cigar is missing from an opened box, bundle, or tin, the item is not eligible for a full refund. We may offer a partial credit for cigars that are still unopened, uncut, and unsmoked, minus shipping.
• Cigars that have been cut or smoked cannot be returned.
• If we included a promotional or bonus item with your order, please send it back with the rest of the return. Otherwise we may deduct its retail value from your refund.

Samplers, 5-packs, singles, and other tobacco

• Samplers, 5-packs, and single cigars are final sale and cannot be returned, except when they arrive damaged in the original sealed packaging.
• Pipe tobacco and similar packaged tobacco is final sale unless the package is unopened and visibly damaged. Email us within 72 hours of delivery with photos so we can authorize a return.
• Clearance, closeout, and “as-is” items are final sale unless they arrive damaged and you notify us within 72 hours.

Accessories and other merchandise

• New, unopened accessories may be eligible for a refund of the product price, minus original shipping, if we pre-authorize the return.
• Unused pipes, apparel, and jewelry can only be returned if they arrive damaged or defective. Email us within 72 hours of delivery with photos.
• Humidors that have been seasoned or used are not eligible for return.
• Merchandise sent back without pre-authorization may be subject to a 50% restocking fee.

Gift cards

Gift cards are final sale and cannot be returned.

Refunds and shipping

Once we receive and inspect an authorized return, we will refund the eligible amount to the original payment method. Original outbound shipping is not refunded unless we shipped the wrong item or the product arrived damaged. Return shipping is your responsibility unless we ask you to send something back because of our error.

Packages we cannot deliver (no adult 21+ available, refused delivery, or an incorrect address) are handled under our Shipping Policy. Those returns may be refunded less shipping and handling.

Questions

For returns and damaged-order help, email returns@grapevinecigarshop.com. For other order questions, you can still reach us at info@grapevinecigarshop.com or by phone.

Ole Grapevine Cigar & Tobacco Shop
120 S Main St, Ste 60
Grapevine, TX 76051
Phone: (817) 424-2326
Returns: returns@grapevinecigarshop.com